Delivery Experience

Ensure first-attempt delivery success to increase customer reorder rate

A Product For ...

Extend the white glove treatment to home delivery

Shipping DtC? Relax. Sovos ShipCompliant’s solved it.

ShipCompliant Delivery Experience allows you to effectively manage your customers’ shipping experience to achieve delivery success on the first attempt and minimize expensive, frustrating returns.

Product Features & Benefits

Centralize Processes with a Cloud-based Solution

  • Quickly search for orders, update shipment details and contact customers, all from a single platform that is integrated with FedEx, UPS and fulfillment houses
  • Analyze shipments and identify issues immediately from the dashboard
  • Proactively reach out to customers and quickly re-route packages with failed delivery attempts

Additional Features

  • Delight & Retain Customers

    Send personalized package tracking details automatically at key shipment milestones and proactively communicate any potential delivery issues. Offer customers industry-leading shipment options, such as self-service re-routing to carrier locations. Increase the likelihood of repeat orders with stellar shipping experiences.

  • Minimize Expensive Returns

    Identify at-risk customers and send them actionable emails at key shipment milestones to prevent delivery problems. Prevent costly returns or delays through temperature monitoring and customer scoring.

  • Improve Fulfillment Performance

    Analyze and track real-time delivery rates, failed delivery attempts and returned package rates. Evaluate analytics by carrier, address type and customer to determine how to improve the delivery process.

Available stand-alone or bundled

ShipCompliant Delivery Experience is available as a standalone product offering or as an add-on to any Sovos ShipCompliant core product, including Market Ready, Direct, and Direct with AutoFile.

  • Market Ready

    Simplify go-to-market complexities

  • Direct

    DtC wine shipping compliance, tax, license management and more

  • Direct with AutoFile

    Sales & use tax, excise tax, gallonage, and shipment report filings with ease

Success Story: Orin Swift Cellars

Delivery Experience helps Orin Swift Cellars streamline shipping and delivery processes to increase successful delivery rate and customer satisfaction.
Read the success story